I aim to shape products, interfaces and services that mediate meaningful dialogues between people, systems and their environments within everyday life.


One Stop Shop

Over the course of this fall term, my graduate studio workshop, lead by Elaine Ann of Kaizor Innovation, was sponsored by the Hong Kong government’s Efficiency Unit to create a “One Stop Shop” employment centre in which all employment services are centralized in one location. This collaboration was the first of its kind in Hong Kong with the aim to inspire the goverment with innovative ideas and to demonstrate the importance and value of design collaboration.

The aim of the One Stop Shop is to improve the job seeking experience for users and to improve the operational efficiency for government staff. Through a 3.5 month process we started with user research by interviewing users and staff and conducting on-site interviews then analyzed user needs and identified problems with the existing process.  With my partner, we used these insights to inform out concept designs from a service and system approach, and held an interim concept presentation for our clients.  The clients were incredibly receptive of my team’s concepts and presentation, which was a great sign.  For our final presentation we focused on a few important interaction points to flesh out the design details, and presented a comprehensive, persuasive and compelling arguments for our complete design solutions. In the end, my partner and I won the silver award and a cash prize of HKD $12,000.  Next spring our projects will be published in a book to be circulated through all the government departments.

What a wonderful experience for a school project.